We’re aware that some of our members are currently experiencing issues logging into the member portal. We are working to solve these issues by upgrading the current user authentication system. We expect to have the upgrade completed by the second week of January. If you're experiencing issues logging in, please click the buttons in the instructions and follow the steps below to first log out and then log in.

  1. Log out and close all member portal browser windows
  2. Open the member portal in a new browser window
  3. Click “Not your account? | Pas votre compte?” (below your email address)
  4. Enter your email and password
  5. Use the Enter/Return key to log in

Our apologies for this interim, two-step process while we upgrade the authentication system.

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